unspendable btc

Hi friends, I sent all my btc from micellium wallet to lumi wallet, transactions are confirmed, but.bitcoin are not in my wallet, they figure out like UNSPENDABLE in explorer, I have contacted lumi support, they asked me if I have Android or IOs, I have Android, later they asked Heidi just used that wallet,, not get the point of this..anyway ,

I,'ve restored my wallet in my wife telephone, same message::

BUT I see my other luminaries wallet working properly, ha e I lost the money???

What can I do,please help me,.
Also can't find mycellium support contact anywhere..

Thank you in advance...
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